Terms and Conditions

These Terms and Conditions are between you and Carnivore AS, a Norwegian company with organisation number 824533342, operating Calendia. Contact us at [email protected].

These Terms apply to business customers that subscribe to or use Calendia, their authorised users and employees, and consumers who access Calendia-powered booking, payment, gift card, form, consultation, review, communication, or public page experiences.

Calendia provides software for booking, scheduling, payments, reminders, forms, public pages, campaigns, gift cards, terminals, finance integrations, records, and related operational tools. Calendia does not normally provide the appointment, treatment, consultation, wellness, beauty, medical, repair, coaching, or other service that a consumer books from a business.

Businesses are independent providers. They are responsible for their own services, staff, professional licences, prices, taxes, cancellation rules, consumer disclosures, health or treatment decisions, refunds, local law compliance, and customer relationships. Business-specific booking terms shown during a booking apply in addition to these platform Terms.

Business subscriptions may include a base platform fee and usage-based or seat-based fees, including fees based on active bookable employees. Unless stated otherwise, subscriptions renew until cancelled and fees are billed through the payment method or billing flow available in Calendia.

The business is responsible for taxes, VAT, currency conversion, bank fees, card fees, invoice details, billing contacts, and keeping payment details current. Seat quantities, plan changes, SMS credits, add-ons, modules, and subscription adjustments may change the amount charged.

Failed payments, disputed charges, expired cards, payment processor errors, incorrect subscription quantities, missed invoices, or billing integration failures do not remove the obligation to pay valid fees. We may correct billing errors, retry payment, suspend service, limit features, or terminate access where amounts remain unpaid.

Unless required by law or expressly agreed in writing, fees are non-refundable and cancellation stops future renewal rather than reversing past access, usage, SMS credits, payment processing, finance sync, or seat charges.

Consumers use Calendia to interact with a business. The business is responsible for accepting, rejecting, rescheduling, cancelling, delivering, refunding, or otherwise handling the service. Calendia may provide booking management links, payment pages, gift card pages, reminders, forms, and communication tools, but the business remains responsible for the underlying service.

Payment errors, duplicate charges, failed checkouts, delayed terminal status updates, refund delays, card declines, chargebacks, taxes, cancellation fees, deposits, no-show fees, and gift card disputes may involve third-party payment providers and the relevant business. Calendia may help investigate platform records, but does not guarantee payment provider outcomes.

Nothing in these Terms limits mandatory consumer rights that cannot be waived under applicable law.

Calendia may connect with Stripe, terminal providers, wallet providers, banks, accounting systems, tax code services, finance integrations, or other third-party providers. These integrations are provided for operational convenience and may require separate third-party terms, credentials, approvals, fees, and compliance obligations.

Finance integration data, exports, reconciliation reports, tax codes, invoices, receipts, payouts, payroll runs, compensation calculations, and sync events can fail, be delayed, duplicate, be rejected, map incorrectly, or become stale. Business customers must verify accounting, tax, payroll, fiscal, cash register, and finance records before relying on them.

Calendia is not accounting, tax, financial, payroll, legal, medical, or professional advice. Business customers are responsible for their own professional review, regulatory filings, record retention, and compliance decisions.

Where a business uses the Calendia cash register in Norway, Calendia supplies a product-declared cash register system (kassasystem) under Kassasystemlova. Carnivore AS is responsible for filing and keeping current the produkterklæring for the cash register software with Skatteetaten.

The business remains responsible for its own use of the cash register, including daily settlement, producing and retaining Z-reports, keeping the register clock accurate, and its own bookkeeping, accounting, and tax obligations. Calendia is not responsible for a business own bookkeeping or tax filings.

The electronic journal is append-only by design. The business must not expect Calendia to edit, delete, or back-date any entry in the journal, a receipt, or a Z-report, including at the business own request, where doing so would be inconsistent with fiscal law.

Calendia Pay is a card payment option Calendia offers through its arrangement with Surfboard Payments AB, Calendia acquiring partner. The pricing shown to a business is quoted by Calendia, calculated as a margin over the acquiring partner rates, and may be a published rate or a rate agreed separately with the business.

A business that activates Calendia Pay still completes its own onboarding and know-your-business (KYB) checks directly with the acquiring partner before payments can be processed. Calendia may pre-fill or collect some of the information the acquiring partner requires, but the acquiring partner decides whether to approve, restrict, or close a merchant account.

Settlement timing, chargebacks, disputes, scheme fees, and the acquiring partner own terms and risk decisions are governed by the acquiring partner agreement with the business, not by these Terms. Calendia is not responsible for the acquiring partner acts, omissions, or decisions.

Where a business enables the Calendia AI voice receptionist, calls to that business Calendia number may be answered by an automated AI agent rather than a person. The AI agent can misunderstand a caller, make mistakes, or take an action the business would not have taken itself.

The business is responsible for what the AI agent books, says, and does on the business behalf, for reviewing and approving its configuration, and for handling any resulting customer issue. The business is responsible for obtaining any consent required by law before a call is recorded or transcribed, including telling callers that an AI agent may answer where required by law.

Use of the AI voice receptionist is subject to per-minute or other usage-based charges in addition to any subscription fee, as shown in Calendia at the time.

Calendia offers a self-signup affiliate program operated by Carnivore AS. An approved affiliate earns commission on qualifying referred subscriptions at the rate, and for the duration, shown in the affiliate own portal at the time of the referral.

Commission is held for a hold period, shown in the affiliate portal, before it becomes eligible for payout, and is paid out only once it reaches the minimum payout amount shown there.

Carnivore AS may withhold, reduce, or claw back commission where the underlying subscription is refunded, disputed, or charged back, where the referral is fraudulent or self-referred, or where the affiliate has breached these Terms or the affiliate program rules.

Where a business enables eID identity verification, Calendia brokers a connection to a national electronic ID (eID) scheme, such as BankID or MitID, through Calendia eID provider. A successful eID login verifies the identity of the person completing it at that moment; it is not a guarantee of anything else about that person.

Calendia does not warrant the uptime, availability, or accuracy of any eID provider or scheme, and does not warrant that a given country eID is available at any particular time. Outages or restrictions imposed by an eID provider or national scheme are outside Calendia control.

User Content includes business profiles, logos, service descriptions, employee bios, prices, cancellation policies, public page text, campaign pages, forms, customer notes, uploads, images, reviews, messages, support content, and any other content submitted to or through Calendia.

You keep ownership of your User Content, but grant Carnivore AS a worldwide, non-exclusive, royalty-free licence to host, copy, process, transmit, display, format, adapt for technical purposes, and use that content as needed to provide, secure, improve, and support Calendia.

You must not submit unlawful, misleading, infringing, defamatory, discriminatory, abusive, explicit, malware-containing, spam, or privacy-invasive content. We may remove, restrict, preserve, or disclose User Content where needed to operate Calendia, enforce these Terms, comply with law, respond to disputes, or protect users.

Business customers are responsible for the legality of campaigns, reminders, win-back messages, newsletters, referral links, review requests, promotions, SMS, WhatsApp, and email sent through or because of Calendia.

Where CAN-SPAM, ePrivacy, GDPR, CCPA/CPRA, telecom, advertising, consumer protection, or local marketing laws apply, the business must have the required consent or other lawful basis, use accurate sender details, avoid deceptive subjects or headers, include required business or postal information, honour opt-outs and unsubscribe requests, and avoid sending spam or unlawful content.

Calendia may limit, throttle, suspend, or block messaging features where we believe messaging is unlawful, abusive, high-risk, harmful to deliverability, or likely to create liability for Calendia or its providers.

Business customers are responsible for their own privacy notices, lawful basis, consent flows, data subject request handling, retention settings, employee access controls, cross-border transfer assessments, and compliance with GDPR, CCPA/CPRA, health, marketing, employment, payment, accounting, tax, and consumer laws that apply to their use of Calendia.

If a business enters sensitive data, health-adjacent records, consultation notes, disclaimers, approvals, identity details, or customer records into Calendia, the business represents that it has the legal authority to do so and will configure access on a need-to-know basis.

Calendia provides tools, not a guarantee that a business use case is legally compliant. Business customers must obtain independent advice where their services, customer records, finance processes, or marketing activities are regulated.

Calendia is provided on an as-is and as-available basis to the maximum extent permitted by law. We work to keep the platform reliable, but we do not guarantee uninterrupted service, error-free booking, perfect availability calculations, successful message delivery, successful payment capture, successful finance sync, or compatibility with every third-party service.

Third-party services may change, suspend, reject, rate-limit, revoke access, introduce bugs, or stop operating. Calendia is not responsible for third-party acts, omissions, downtime, data errors, terms, pricing, security incidents, or compliance failures.

To the maximum extent permitted by law, Carnivore AS and its directors, employees, contractors, suppliers, and affiliates will not be liable for indirect, incidental, special, consequential, exemplary, punitive, or lost-profit damages, including loss of revenue, goodwill, data, appointments, customers, marketing deliverability, finance records, payment authorisations, or business interruption.

To the maximum extent permitted by law, our total aggregate liability for claims relating to Calendia is limited to the fees paid by the business customer to Carnivore AS for the affected service during the three months before the event giving rise to the claim. For consumers using a business service through Calendia, our liability is limited to the amount, if any, paid directly to Carnivore AS for the platform feature giving rise to the claim.

These limitations apply to claims involving CCPA, GDPR, UGC, CAN-SPAM, subscriptions, finance integration fails, payment errors, booking errors, data sync issues, and third-party service failures, except where liability cannot legally be limited.

Business customers will defend, indemnify, and hold harmless Carnivore AS from claims, losses, liabilities, damages, penalties, fines, costs, and expenses arising from their services, customers, employees, User Content, marketing, tax or accounting decisions, payment disputes, finance integrations, cancellation policies, professional advice, regulated activities, privacy practices, or violation of these Terms or law.

This indemnity does not apply where prohibited by mandatory law.

A business may stop using Calendia or cancel its subscription through the available account or billing process. We may suspend or terminate access for non-payment, risk, legal reasons, security reasons, repeated disputes, misuse, or material breach.

We may update these Terms to reflect changes in Calendia, law, third-party providers, billing models, or risk. The updated Terms will be posted on this page with a new effective date. Continued use after the effective date means acceptance of the updated Terms, where permitted by law.

These Terms are governed by the laws of Norway, without regard to conflict of law rules. Disputes will be handled by the competent courts of Norway unless mandatory consumer law gives a consumer another venue or right.

Before starting formal proceedings, please contact [email protected] so we can try to resolve the issue directly.